ALL OF OUR PARCELS WILL BE TRANSPORTET WITH THE QUALITY AND SECURITY OF THE CARRIER MRW, with exception of the international shipping’s.
Characteristics of the shipping by MRW:
Registrated parcels.
Home delivery against signature.
If it is impossible to deliver the parcel because of absence of the customer, MRW will let a note for you
for you can pick up your parcel in their most nearly office.
Urgent shipping, MRW.
19 hour-shipping:
Service of urgent shipping in the territory of the Spanish peninsula,
Andorra and Portugal before 19.00 o’clock of the day after the consignment.
Because of the need to pass the duty, the delivery to the Canaries will take more less 48 hours.
Parcels until 40kg and 250cm.
The delivery in one day to another is only possible if the order is made before 14.00 o’clock.
If not the delivery will take one day more.
Shipping Fees (VAT not included)
Spanish peninsula, Portugal and Andorra.
| Description
|
Shipping Fee
|
until 5Kg. and 150cm.
|
7,90€
|
For every 5Kg. and/or 50cm. additional
|
1,00€
|
For orders about more than 200€
|
free
|
ECONOMICAL SHIPMENT, USUALLY 3-5 DAYS, MRW.
Spanish Peninsula, Balearic Islands, Ceuta and Melilla: usually 3-5 days.
Canary Islands: usually 8 days.
Fees (VAT not included)
| Description
|
Shipping Fee
|
Parcels until 5Kg. and 150cm.
|
5,00€
|
For every 5Kg. and/or 50cm. additional
|
0,80€
|
For orders about more than 200€
|
free
|
Additional Fees
Cash on delivery: 6% of the order value included VAT (minimum 2,00€ - maximum 50,00€)
INTERNATIONAL SHIPPINGS.
fees for international shippings depending of the weight of the parcel
The shipping will be realized by mail like economical international parcel and Hill be delivered against signature.
Delivery:
Europe: usually within 8-10 days (average according to destination)
Other countries: According to destination
Fees: (these fees are only for orientation and approximately.
The exactly fee depends of the destination and the weight of the parcel) (VAT not included)
| Description
|
Fee EUROPE
|
Other countries
|
until 20gr.
|
2,88€
|
3,02€
|
20 – 50gr.
|
3,53€
|
3,90€
|
50 – 100gr.
|
4,59€
|
4,99€
|
100 – 200gr.
|
6,60€
|
7,74€
|
200 – 350gr.
|
10,00€
|
12,34€
|
350 – 500gr.
|
12,90€
|
19,54€
|
500 – 1000gr.
|
14,65€
|
22,54€
|
1000 – 1500gr.
|
20,90€
|
35,74€
|
1500 – 2000gr.
|
23,59€
|
40,74€
|
RETURNS.
In case the product has some fault of manufacture(providing that this one
should not to its handcrafted character
1.- The customer must communicate it to us in the following 7 days
of having received it, by email to info@gemoglue.com
2.- The customer must to deliver the goods to the next address: Manuel
Allende #23, 48010 Bilbao(Vizcaya) Spain (the customer must pay this
parcel)
3.- Once received the goods and verified the perfect condition, we
will proceed to deliver you another product without charge.
OPCIONAL. If you want to save the shipping cost, you could send us a picture
and a description of the fault by email to info@gemoglue.com ,
we verified this information and if everything is ok, we will proceed to deliver
you the same or similar product without charge on your next order.
If the product is good and you want to change or returns us.
You must to follow the step 1 y 2 of the last paragraph, the difference is
that Gemoglue will not pay any shipping cost ? Once received the goods
and verified the perfect condition, we will proceed to:
a) the refund of the amount in conformity with the method
of payment realized by the client.
b) The deliver of the same or similar product (the customer must pay
this parcel)
c) If you want to save the shipping cost, in your next order we will
deliver you the same or similar product without charge.
|
